How we vet and check every driver
Your belongings matter. That's why every driver on the Man With Van platform goes through a thorough vetting process before they can accept a single job from £15/hour — and is monitored on every move after that.
Identity verification
Every driver submits a valid UK driving licence and proof of address. We verify their identity before they can list on the platform.
Insurance checks
Drivers must hold Goods in Transit insurance and public liability cover. We check the documents and require proof of valid cover before approval.
Vehicle requirements
Vans must be roadworthy, correctly insured, and the right size for the jobs the driver accepts. We review photos of the vehicle before listing.
Ratings & reviews
After every job, customers rate their driver out of 5 stars. Drivers with consistently low ratings are removed from the platform.
In-app chat
All communication happens through the app, so there's a record of every conversation. Contact details are only shared once a deposit is paid.
Admin approval
No driver goes live until our team has reviewed their documents, vehicle and profile. We manually approve every applicant.
Insurance cover
Every approved driver must hold two types of insurance before they can accept jobs:
- Goods in Transit insurance — covers your belongings while they're in the van, from pickup to drop-off.
- Public liability insurance — covers damage to property or injury to people during the move.
We check the insurance documents before the driver is approved and require proof of valid cover. If a driver's insurance lapses, they're suspended from the platform until it's renewed.
Complaints process
If something goes wrong on your move, here's what to do:
- Rate your driver in the app after the job and describe what went wrong.
- Our team reviews every rating below 4 stars and every complaint within 48 hours.
- We'll contact you and the driver to understand what happened and work towards a resolution.
- If a driver has repeated complaints, they're suspended or removed from the platform.
For urgent issues, message us through the app's support chat or email us at the address on our contact page.
Book with confidence
Every driver is insured and rated by real customers.
Pickup & Drop-off
Where are we collecting and delivering?